Privacy Policy

Rocksteady Mechanical Ltd. ("Rocksteady Mechanical", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email address, phone number)
• Business name and address
• Service request details submitted through our quote form
• Any other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide, maintain, and improve our services
• Send you quotes, invoices, and service-related communications
• Comply with legal obligations and enforce our agreements
• Analyze website usage to improve user experience
• Protect against fraud, unauthorized access, and other liabilities

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist us in operating our website and delivering services (e.g., hosting, email, analytics)
• Legal authorities when required by law, regulation, or legal process
• Business partners with your consent, where necessary to fulfill a service request

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.

We may use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under Canadian Privacy Law (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection and use of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Your Rights Under the GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

Legal Basis for Processing: We process personal data based on one or more of the following: your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.

International Transfers: Your data may be transferred to and processed in Canada. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days of receiving your request. You also have the right to lodge a complaint with your local data protection authority.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Rocksteady Mechanical Ltd.
• 103-2544 Douglas Rd, Burnaby, BC V5C 5W7
• Email: info@rocksteadymechanical.com
• Phone: (604) 785-4466